Terms & Conditions for Food / Non-Food / Crew Catering

THESE TERMS AND CONDITIONS OF TRADING TOGETHER WITH THE INFORMATION ON YOUR DASHBOARD ARE THE RULES BY WHICH YOU MUST ABIDE

PAYMENT

Payment must be made between 1st April 2024 and 7th April 2024. Please pay by Bank Transfer to reach our account no later than 17:00 on 7th April. Payment must be made in full; part-payments will not be accepted.

If payment is not received by the stipulated dates the Offer to Trade may be withdrawn and the pitch reallocated.

No rebates will be given to traders because of bad weather, cancellation on the grounds of war or terrorism, cancellation at the request of the police or government, a change of performance programme or necessary re-siting of stalls. The Festival will not accept responsibility for the level of trading during the event.

The Festival does not accept any liability for loss or damage arising directly or indirectly from acts of terrorism as defined in the UK Terrorism Act 2000.

TRADE

The Licence to trade for 2024 is from 09:00 Wednesday 26th June until 17:00 Monday 1st July 2024. Traders must be onsite by 22:00 Monday 24th June and be ready to trade by 09:00 Wednesday 26th June. No Trader will be permitted to leave site before 18:00 on Monday 1st July.

Minimum trading hours are 10:00 – 22:00 Wednesday to Sunday. Traders are welcome to trade on Monday 1st July until 12 noon.

Traders must only sell approved goods at prices specified in their application and agreed with the Main Markets Office as set out in the Offer Document.

Sub-contracting or sub-letting a stall or any part of a stall is strictly forbidden. We expect the Trader applying, to be the Trader running and managing the stall on site.

Concessions have been agreed separately for sales of alcohol & cigarettes (including E Cigarettes & refills). These items must not be brought to site.

The Festival reserves the right to reallocate or re-site stalls upon arrival at site.

Traders must display their STALL NAME as part of the banner/frontage to assist with identification and deliveries from Wholesalers.

Traders MUST complete the Traders Declaration and return this to their Market Manager BEFORE trading can commence.

Traders must display their £6 Meal Deal Sticker on their menu board alongside their agreed meal option if participating in the scheme.

For the purpose of assessing future applications, we will photograph each stall during the Festival.

Traders must, if requested to do so, declare the turnover of the trading stall (net of VAT) to the Main Markets Office

Glastonbury Festival’, ‘Glastonbury’ ’Glasto’, the Pyramid Stage and the Festival’s official logo are all registered trademarks owned by Glastonbury Festival Events Limited and can only be used if express permission has been given. This extends to the use of the name, image and logo on social media, websites and in any form of communication whether printed or within the content of an email. All rights reserved.

The sale of counterfeit merchandise is prohibited.

The 2015 Names and Trading Disclosures regulation requires all Traders to clearly display their business name and registered address (minimum size A4) within their stall.

Under the Code of Practice on Powers of Entry, for the purposes of Devon & Somerset Trading Standards, Traders are on notice that a visit may take place over the Festival period.

PASSES AND VEHICLES

Traders are responsible for ensuring their staff have the relevant and approved passes. Anyone found without the correct accreditation will be evicted from site.

Traders must ensure pictures of tickets, vehicle vouchers/passes and wristbands are not publicised on social media; to include but not exclusively sites such as Facebook, Twitter, Instagram TikTok and Snap Chat.

Traders will need to provide the names and email addresses of their crew before 14th May 2024. An online system is in place to do this. Traders will be asked to confirm that appropriate Identification and Right to Work checks have been completed.

Only those with tickets issued by the Markets Office will be allowed access to site to build stalls. Public ticket holders cannot access site until Wednesday.

Vehicle passes are non-transferrable. Any vehicles found to be on-site without the correct passes will be removed.

Traders must co-operate fully with Festival Security in any search of vehicles or stalls if required.

Only diesel vehicles are allowed to remain on-site with the correct accreditation. Petrol vehicles must be parked in the car park for the duration of the event for safety reasons.

Vehicle movement MUST be kept to a minimum including those with mobile vehicle passes. The onsite speed limit must be observed at all times. There is STRICTLY no vehicle movement during showdays between 12noon and 3am and any vehicle wishing to move must have express permission from the Main Markets Office OR their Market Manager.

All vehicles brought on-site are at the risk of the Trader. These must be suitably insured. The Festival cannot take responsibility for any loss or damage that may occur.

No motorbikes, quad bikes or buggies are allowed on-site.

No animals are allowed on-site. Any animal found will be removed and the trader will cover the cost.

Glastonbury Festival does not accept responsibility for any claims from delivery drivers/firms. ALL deliveries MUST be prearranged with the Main Markets Office in advance of the Festival.

The use of alcohol or drugs is strictly prohibited for any person working or driving. Random testing of drivers of site vehicles and plant will be carried out. The Road Traffic Act does apply on-site. Offenders will be reported to the police.

SERVICES

Aggreko provides electricity for Traders. NO GENERATORS are allowed on-site.

Successful applicants order power and additional water connections prior to accepting their Offer to Trade. Payment will form part of the overall pitch payment. Please order the correct supply and do not attempt to use more power or water connections than paid for.

HOSEPIPES/PRESSURE WASHERS are not allowed under any circumstance. These appliances are a risk to the Festival as a possible cause of contamination. This ban is to comply with the Festival’s Water risk assessment as approved by Somerset Council and guidance received from the Drinking Water Inspectorate.

All Food Traders (including crew caterers and bars) must have their own water supply (tap or direct connection). You must also order enough extra direct connections for every appliance which requires a direct feed. All connections [whether to standpipe or appliance(s)] MUST be made by the Glastonbury Festival Water Team. Note, the Festival Water Team ONLY make the connection, they do NOT plumb individual appliances.

We are governed by the Water Supply (Water Quality) Regulations 2016 legislation which is in place for everyone’s protection. Please ensure you have requested the connections you require as additional costs will be payable on site.

Dual connections are not permitted. This means you are NOT permitted to adapt a tap in order to supply multiple appliances or stalls.

Any Trader found with an unauthorised connection, or a hosepipe connection will be disconnected. A water sample will be sent for testing to the nearest laboratory and trading cannot resume until a clean result is returned. The sample, testing and results procedure will extend over 24 hours.

Any Trader found with an unauthorised water connection or using a hosepipe will be stopped from trading with immediate effect and may be fined £1,000. Trading may also be prohibited for the remainder of the Festival.

WASTEWATER must be put in the containers provided (IBC) or into a wastewater separator. Disposal of wastewater (from business or personal use) directly onto the ground or into ditches is prohibited.

Traders must not bring their own toilets or showers. Chemical toilets must ONLY be emptied into the Long Drops or clearly identified containers (IBCs).

Unauthorised water connections, hosepipes or ground contamination from wastewater will affect any future applications to trade.

WHOLESALE & PRODUCE

Approved Wholesalers have been granted a concession to supply Traders. When on-site, Traders & Crew Caterers MUST buy their produce from these wholesalers. Price lists will be available via the Trader Dashboard from May 14th and a facility for pre-ordering will be in place. Wholesalers are able to make on-site deliveries every morning. Traders should order in advance to ensure required products are available.

ALL coffee, tea, and drinking chocolate sold on-site MUST be Fairtrade.

Milk is available from the onsite wholesaler. Traders must not bring more than one day’s supply as this could become a health risk.

Sugar MUST be British or Fairtrade.

Fish MUST be Marine Stewardship Council (MSC) certified.

All food service disposables MUST be compostable, meaning they must be made of paper, card, wood or leaves – no plastic (even if the plastic says it is biodegradable or recyclable). Cups must be made of paper or card – not plastic or CORNSTARCH (although this is compostable, it is not compatible with our waste management system) – No plastic lids on cups.

Charcoal and wood MUST be British or Forest Stewardship Council (FSC) certified. The packaging, as with all serveware used at Glastonbury Festivals, must be fully compostable and made from paper, cardboard, wood or leaves. Plastic sacks are not acceptable.

Tea/Coffee stirrers and cutlery must be made of wood NOT plastic and drinks straws must be paper.

Bottled Gas is provided on-site by the on-site wholesaler. Traders must not bring their own supply and must only store on site a maximum of 2 day’s supply for safety reasons.

Food traders contact details will be forwarded to the wholesale providers prior to the event.

LEGAL & LICENCE REQUIREMENTS

Your stall is subject to inspection by members of Glastonbury Festival’s own safety team as well as by Local Authority and Fire Brigade officers. Traders must comply with general legislation relating to Health & Safety and CDM 2015. This means working safely to build/dismantle the stall and using the correct Personal Protective Equipment (PPE).

The Festival site is a working environment and not suitable for children. If you have to bring your children with you they must be closely supervised and remain the responsibility of the parents & guardians at all times

Written Food Safety Management Procedures are required by law. These must be available for inspection at all times.

Written allergen information on all unpackaged food sold must be available, as required by law. You may display a sign advising consumers that further information is available on request BUT you must have available an Allergen Matrix for each of your menu items to ensure you are able to meet the needs of customers with allergens and dietary intolerances.

The law on Pre-Packed Food for Direct Sales (PPDS) changed in October 2021. The changes impact all caterers including mobile traders, event caterers and crew caterers. The law requires that food packaged in the same place that it is offered or sold to consumers requires labelling. This label must detail a full ingredient list with any allergenic ingredients emphasised in bold type. You must comply with this new legislation, details of which can be found at https://www.food.gov.uk/business-guidance/introduction-to-allergen-labelling-changes-ppds

Written information must be displayed if any product contains Genetically Modified ingredients.

Fire Risk Assessments are required by law. These must always be available for inspection and include information on preventing fire and action to be taken if a fire breaks out. All Traders/Crew Caterers are required to provide their own fire safety equipment including but not exclusively, extinguishers, blankets, and signs.

High risk cooking methods such as vacuum packing and sous vide cooking are prohibited. These are not appropriate methods of cooking for a festival site. Ice machines are not permitted on site.

Traders are not permitted to have open fires at the back of the markets. BBQ’s and contained fires may be permitted on agreement with Market Managers.

Traders must be prepared for all weather conditions and specific guidance is provided in the Trader Information Pack. Do NOT bring straw/hay to site. In the event of exceptional weather conditions, Glastonbury Festival may distribute wood chip for use in market areas.

Traders with pre-approved sound systems will be issued with a SOUND CERTIFICATE. Sound allocations for equipment of 200w and less are for background music only. Do not bring equipment with a higher capability than stated on your certificate as these may be confiscated and confiscated items are not able to be re-claimed. Traders must adhere to the sound level conditions. Traders MUST modify sound levels immediately when asked.

Traders must provide proof of Employers Liability and Public Liability Insurance. Food traders are required to carry Public Liability cover of a minimum of £5 million. Non-food traders require cover of a minimum of £1 million minimum.

All Food Traders, Crew Caterers and Bars must be registered with their own Local Authority.

Traders must adhere to the Smoke Free legislation. All stalls must display at least one A5 ‘NO SMOKING’ sign.

Traders selling Shisha or Tobacco products (if authorised) must comply with current legislation.

Traders must not sell alcohol or any products containing alcohol without prior permission from the Festival.

Traders (including charities/not for profit organisations) are not permitted to collect cash or personal data on site without prior permission.

PROHIBITED ITEMS

Illegal drugs and offensive weapons or potential weapons (including work tools such as a Leatherman) will be confiscated.
Body piercing equipment, counterfeit tickets and wristbands, drones, flares, fireworks (incl. sparklers) & pyrotechnics, glass, generators, lasers, powered vehicles such as motorbikes and quad bikes, professional recording equipment, sky lanterns, smoke bombs, and spray paint

All substances defined as ‘Psychoactive Substances’ in the Psychoactive Substances Act 2016 – previously known as ‘Legal Highs’ including herbal materials, powders, tablets, crystalline substances, gas or liquids and may be packaged and marked as ‘smoking materials’, ‘research chemicals’, ‘room deodorisers’, ‘herbal incense’ and ‘cream chargers’ (some may even state the product is not for ‘human consumption); Alkyl Nitrates (otherwise known as Poppers)

Nitrous oxide, corrosive substances

Sound Systems unless you have prior approval and have been issued with a Sound Certificate

All animals except registered guide dogs, police horses and police dogs

Mobile phone charging on site is provided by our approved concession holder, traders are not permitted to provide this service.

TRADERS ARE REQUIRED TO COMPLY WITH THE TERMS AND CONDITIONS OF THE SITE LICENCE.

Breaches of any of the above Terms & Conditions or general legislation including, but not exclusively, Environmental Health, Food Safety and Health & Safety can result in eviction. If a trader is closed down and/or evicted, they shall not be entitled to any rebate and may not be invited back.